Covid-19 Clients Procedure


Covid-19 Clients Procedure – tonika health

With evolving and changing rules and restrictions, it’s sometimes hard to know what’s going on! We’re clarifying our Covid-19 client procedures for you based on the information given to us by our professional associations.

With the current restrictions in place in the greater Sydney region, those seeking allied health services such as those provided at tonika health (acupuncture and therapeutic massage), are considered necessary care regardless of vaccination status. We are an AHPRA registered health care clinic. This is in alignment with the public health orders that state that all seeking essential health care are entitled to do so provided that they meet the entry requirements of the premises. Therefore, check-ins, wearing of masks, hand washing, physical distancing and rescheduling of appointments if unwell are all essential components whilst engaging services at our clinic. At this time, it is not required to show vaccination passports upon entry.

We also understand if some of our clients are required to isolate themselves after coming into contact with a confirmed case of COVID-19 or if they are reluctant to attend appointments during times of government restrictions. In these cases, we are happy to reschedule your appointment.

Of course, our usual COVID safe procedures are in place as always, which you can read in detail below.

If you are experiencing even mild symptoms; have been to a hotspot; or have been in potential contact with close contact or COVID-19 case within the past 14 days, please email us at info@tonikahealth.com.au immediately; so that we can reschedule your appointment after a 14 day period and negative COVID-19 test result. If you’re unsure whether to come in for an appointment or not, please email us so that we can discuss it with you.

Finally, please note that while this information is correct at this point in time, information and advice is constantly being updated as we learn more. Therefore clinic procedures etc may change. If you have any questions or concerns, please don’t hesitate to contact us at info@tonikahealth.com.au or 02-9211 3329. We’re always here to help!

Our current Covid-19 Clients Procedures

We’re open and available for appointments and are following strict cleaning and disinfecting procedures. As always, your health is the most important thing to us.

Our current clinic procedures are:

  • Upon entering the practice, clients will receive a thermal scan with TGA approved non-contact thermometer to rule out the possibility of fever (a potential symptom of cold/flu/Covid-19).
  • Ensuring that anyone who enters our clinic, including patients and staff, thoroughly wash their hands or disinfect upon arrival.
  • Ensuring that anyone who enters our clinic check in (and check out) via the QR code.
  • Ensuring that masks are worn by practitioners during treatments and also in common areas of the practice.
  • Masks are required to be worn by clients during their time in the practice. This refers to common areas, such as the reception area, hallway or bathroom. Masks are also to be worn in treatment rooms and during treatments, unless the client is face down (where breathing may be obstructed) or requiring procedures (acupuncture etc.) on the facial area.
  • Maintaining 1.5m distance between people, with the exception of during a treatment itself (e.g. whilst in the reception area)
  • Using clinical grade disinfectant after every patient and for any surface clients or staff touch – including massage beds, seats, desks, door handles, benches and more
  • Requesting that any clients who are experiencing even mild cold or flu-like symptoms; have been to a hotspot; or who have been in potential contact with a close contact or COVID-19 case within the past 14 days call or email us immediately; so that we can reschedule their appointment after a 14 day period and negative COVID-19 test result.

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