Privacy Policy

Our Privacy Policy

General and Website Privacy Policy

At tonika health, we are committed to protecting your privacy as a customer and as an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully. 


Regarding the information that we collect from you

In the course of your visits to our website or use of our services at our clinic, tonika health, we may obtain the following information about you: name, email, address, telephone number, credit card details, billing address, geographic location, IP address, support queries, blog and social media comments.


How we use your information

Personally identifiable information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction and diagnosing and treating health issues.

Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.

Non-personally identifiable information: We also use the information we collect to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.


Storage and security of your information

We will use all reasonable means to protect the confidentiality of your personal information while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

In the event there is a breach of our security and your personal information is compromised, we will promptly notify you in compliance with the applicable law.


Cookies and pixels

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. 


Sharing your information with third parties

We do not and will not sell or deal in personal information or any customer information.

Your personal information details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your personal information for any purpose other than that for which it was shared.


Disclosure of your information

We may from time to time need to disclose certain information, which may include your personal information, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your personal information to protect the rights, property or safety of the tonika health clinic, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your personal information, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your personal information in good faith and where required by any of the above circumstances.


Links to other websites

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware that when they leave our website they will need to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website, www.tonikahealth.com.au.


Change in privacy policy

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.


Privacy Policy Regarding Your Health information:

At tonika health we use the practice management system, Cliniko, which securely stores your health information, and we utilise it in a secure fashion with usage policies in place with all practitioners within the practice. Access to Cliniko is via username and password, and 2FA (two-factor authentication), and access to computers at the practice is password protected.

Please see information below related to Cliniko and its policies of protecting medical information and information of its users.


The security of your Personal Information

Cliniko takes security seriously. Data is encrypted, stored in state-of-the-art facilities, access is restricted to those who have a need to know, and they regularly review their technology to maintain security.
In the event that there is a breach and Personal Information that they have collected directly is at risk, their clients will be notified within 72 hours of discovering the breach. They will be informed of what information is at risk, steps that Cliniko have taken to ensure safety, and what action Cliniko are taking or have taken to rectify the breach. To the extent permissible at law, in the event that there is a breach and indirectly collected information is at risk, Cliniko will follow the same protocol, however the affected Customers (rather than the individuals) will be notified instead.


Local access and privacy laws

Cliniko is a worldwide service, and they acknowledge that Personal Information about patients, and the obligations of medical practitioners relating to them, may be subject to access and privacy laws in the country of residence of those patients.
Cliniko takes all reasonable steps to comply with local access and privacy laws, to the extent consistent with legal obligations they have under Australian law, where they are based.


Ultra-secure facilities

Cliniko is hosted in state-of-the-art datacenter facilities. Physical access is controlled at the perimeter and building entry points by professional security staff using video surveillance, intrusion detection systems, and other electronic means.



Whenever data is sent between Cliniko and its users, it’s encrypted using HTTPS (end-to-end encryption). Cliniko uses a 2048-bit SSL certification for encryption in transit. All data is also encrypted at rest and backed up daily, using the industry-standard AES-256 encryption algorithm.
If that sounds like jargon, here’s what it means: all data shared between Cliniko and its users is transmitted and stored securely. No one can read the information except for Cliniko and its users. Plus, Cliniko refreshes its users’ backups every day to make sure they stay current.


Contact us

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at info@tonikahealth.com.au and we will respond promptly.

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